~ Clear & simple ~
Refund & Cancellation Policy
We want you to feel confident booking with us. Here's exactly how our payment and cancellation policy works.
💳 Payment Schedule
When you book your party, we collect a 50% deposit to reserve your date and secure all equipment for your celebration.
Your final payment (remaining 50%) is due one week before your party date. We'll send you a friendly reminder!
🔄 Cancellation & Refunds
Cancelled 7+ Days Before Party
If you cancel your party 7 or more days before your event date:
100% Full Refund
We'll refund your entire deposit, no questions asked. Life happens — we get it!
Cancelled Within 7 Days of Party
If you cancel less than 7 days before your event date:
75% Refund
We refund 75% of your total payment. The 25% covers our time, setup preparation, and equipment reservation for your date.
Custom Orders
If we ordered or created anything custom for your party:
Non-Refundable
Custom items (personalized signs, special-order decorations, custom-printed materials, etc.) cannot be refunded once created.
Example: If we order a custom "Happy 8th Birthday Sarah!" yard sign, that cost is non-refundable even if the party is cancelled.
📅 Rescheduling Your Party
Don't want to cancel? We're happy to reschedule your party to a new date at no extra charge (subject to availability).
💡 Tip: Rescheduling is almost always better than cancelling! Just reach out and we'll find a new date that works for you.
☀️ Weather & Unforeseen Circumstances
Extreme weather or emergencies: If severe weather, family emergencies, or other unforeseen circumstances prevent your party, we'll work with you to reschedule or provide a fair refund on a case-by-case basis.
We're reasonable people — if something truly unavoidable happens, reach out and we'll find a solution together. 💕
📧 How to Cancel or Reschedule
Contact us as soon as possible via:
- •
- •Instagram: @birthdaysandbashes (DM us)
- •Phone: Text or call during business hours
Refunds are processed within 5-7 business days to your original payment method.
Questions?
We're here to help! If you have any questions about our cancellation policy or need to discuss your specific situation, just reach out.
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